Contact Us
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. If you've spotted something that needs correcting, want to ask about how we cover a particular operator, or have a question about how the sweepstakes model works, this is the place to send it.
What we can help with
We're not a casino, and we don't process redemptions, verify accounts or resolve account disputes — that has to go through the operator itself. What we can help with includes:
- Corrections or updates to information on a review, offer, or eligible-state list
- General questions about how Gold Coins and Sweepstakes Coins work, or how our ratings are put together
- Feedback on the site, broken links, or outdated promotional terms
- Suggestions for operators or topics we haven't covered yet
What to contact the operator about instead
Because sweepstakes casinos like Crown Coins, SplashCoins, Casino.Click and the other sites listed on this page run their own accounts, payments and support desks, anything tied to your personal account needs to go through them directly rather than through us. That includes:
- Identity verification (KYC) issues or document uploads
- Redemption status, processing times, or minimum thresholds for a specific site
- Deposit or purchase problems, refunds, or payment method questions
- Login access, password resets, or account closures
- Eligibility questions specific to your state, since operators set and update their own excluded-state lists
Most operators list a support email, live chat, or help centre link in their account dashboard or footer — that's the fastest route for anything account-specific.
Before you reach out, a few things worth checking
A lot of questions we receive are already answered elsewhere on the site. It may save you time to check:
- Our Responsible Gambling page if you have concerns about play habits, time or spending limits, or where to find support resources
- Our Terms and Conditions page for how we structure reviews, ratings and affiliate relationships
- Our About Us page for more on how we research and rate sweepstakes casinos
A note on what we can't do
We don't have the ability to expedite a redemption, override a verification decision, or confirm whether a specific operator is permitted in your state — those are legal and operational matters that sit with the operator and with your state's laws, which change from time to time. If you're unsure whether a platform can serve you, the operator's own terms and your state's current rules are the accurate source, not a third-party site.
Getting in touch
Use the contact details or form provided elsewhere on this site to send us your message. Include as much detail as you can — the operator name, the page you're referring to, and what you'd like us to look at — so we can respond accurately. We read every message, though response times can vary depending on volume.